Here at Firecracker, we stand behind our goods 100%. Full stop.
Your trust is important to us, so if for any reason you're not completely delighted with your purchase, we gladly welcome returns within 21 days for a hassle-free Refund, Exchange or Store Credit:
- Enjoy easy $5 Flat Rate Returns w/Pre-Paid Shipping Label on all U.S. orders.
- Prefer Store Credit? We’ll waive the $5 for return shipping.
- For our worldwide clients, please visit International Shipping.
Above all, we value your business and will always be reasonable. Our primary goal is to do everything we can, as quickly as we can, to ensure that the entire process is as easy and convenient as possible for you.
HOW TO INITIATE A RETURN IN 3 EASY STEPS:
- Contact our friendly Help Desk within 21 days of your original purchase. Please retain all original boxes/packaging materials.
- All items must be in their original new and unused condition with no scratches, stains, markings, or any signs of wear, chipping or breakage.
- *In the very unusual circumstance that your order arrives damaged, please contact us immediately.
- Our dedicated Returns Team will promptly respond with repackaging instructions and your pre-paid return shipping label.
- Prior to submitting a request, you may also always review item-specific return information by visiting the product page in question and clicking on the "Shipping/Returns" tab.
- Pack your return securely and include a copy of your order invoice. Drop it in the mail, and you're done!
- With the exception of damage claims or order error on our part, the $5 flat rate return service will be deducted from your final refund or exchange. Tracking + Insurance for your package is automatically included.
- For store credit, we’ll waive the $5 and provide you with a secure Firecracker E-Credit Code for immediate use. Your store credit has no expiration date, can be used on any purchase... and can even be gifted to another lucky jewelry lover.
- As Firecracker is not responsible for lost/damaged returns, only the pre-paid shipping label/method provided to you is valid for use with your return shipment. If an alternate label and/or carrier is used and the package is lost in transit, your refund cannot be processed.
- Please retain an "Acceptance Receipt" w/Tracking Number for your own records when dropping off your return package for shipment.
REFUNDS: You will receive your refund within 3-4 business days after your package arrives at our return facility and is examined in accordance with our policies. Credit will automatically be applied to your original form of payment; please be aware that your provider may take a few extra days to post the refund to your account.
GIFT RECIPIENTS: Using your gift receipt, simply follow the same easy instructions above. After your return is received, merchandise credit in the form of a Firecracker E-Gift Card will be emailed to you for immediate use.
WORLDWIDE CLIENTS: Please visit International Shipping for additional return information.
REPACKING CERAMICS/POTTERY: Please retain all packaging materials that arrive with your order. If necessary, please compensate by adding additional eco-friendly paper, bubble wrap, packing peanuts, etc. Significant padding is required, and pieces should not shift after the package is sealed.
PLEASE NOTE: Our apologies, but the following items are ineligible for Return/Refund, Exchange or Store Credit and cannot be accommodated:
- Items marked "Final Sale"
- Custom Orders and/or "Personalized" items
- Shipping Charges
- Paypal Processing Fees