Returns + Exchanges

It's simple:

We want you to love what your order.

So if you're not completely delighted with your purchase, we gladly welcome returns within 14 Days of Delivery for a prompt Refund, Exchange or Store Credit:

  • Enjoy easy $5 Flat Rate Returns on all U.S. orders.
  • Prefer Store Credit in lieu of Refund? Your return is complimentary.
  • For our worldwide clients, please visit International Orders.

HOW TO INITIATE A RETURN IN 3 EASY STEPS:

Contact Us within 14 Days of Delivery. Please retain all original boxes and packaging materials.
Please ensure that all items are in their original new + unused condition. (In the very unusual circumstance your order arrives damaged, please photograph and reach out immediately.)
Our dedicated Returns Team will promptly respond with repackaging instructions and your pre-paid return label.
Please note that Firecracker is not responsible for items returned using any method other than our pre-paid label. If an alternate label package is lost in transit, your refund cannot be processed.
Pack your return, include a copy of your receipt, and drop it in the mail. Tracking + Insurance are automatically included.
With the exception of damage claims or order error on our part, the flat rate return service will be deducted from your final refund.
For store credit, we’ll waive the $5 and provide you with a secure E-Credit Code for immediate use. Your Firecracker credit has no expiration date and can be used on any storewide purchase.

 

WHEN MAILING: Please retain an "Acceptance Receipt" from the carrier for your own records when dropping off your return package for shipment.

REFUNDS: You will receive your refund within 3-4 business days after your package arrives at our return facility. Credit will automatically be applied to your original form of payment; please be aware that your provider may take a few extra days to post the refund to your account.

GIFT RECIPIENTS: Simply follow the same easy instructions above. After your return is received, store credit in the form of a Firecracker E-Gift Card will be emailed to you for immediate use.

WORLDWIDE CLIENTS: Please visit International Shipping for additional return information.

PLEASE NOTE: the following items are ineligible for Return, Refund, Exchange or Store Credit:

    • Apothecary
    • Stationary
    • Gift Cards
    • Items marked "Final Sale"
    • Custom/Personalized orders
    • Original shipping charges (if applicable)

 

More questions? Need further support? Our friendly Client Advisors are always happy to assist you.