Returns + Exchanges
We want you to love what your order.
So if you're not completely delighted with your purchase, we gladly welcome returns within 14 Days of Delivery for a prompt Refund, Exchange or Store Credit:
- Enjoy easy $5 Flat Rate Returns on all U.S. orders.
- Prefer Store Credit in lieu of Refund? Your return is complimentary.
- For our worldwide clients, please visit International Orders.
HOW TO INITIATE A RETURN IN 3 EASY STEPS:
- Contact Us within 14 Days of Delivery. Please retain all original boxes and packaging materials.
- Please ensure that all items are in their original new + unused condition. (In the very unusual circumstance your order arrives damaged, please photograph and reach out immediately.)
- Our dedicated Returns Team will promptly respond with repackaging instructions and your pre-paid return label.
- Please note that Firecracker is not responsible for items returned using any method other than our pre-paid label. If an alternate label package is lost in transit, your refund cannot be processed.
- Pack your return, include a copy of your receipt, and drop it in the mail. Tracking + Insurance are automatically included.
- With the exception of damage claims or order error on our part, the flat rate return service will be deducted from your final refund.
- For store credit, we’ll waive the $5 and provide you with a secure E-Credit Code for immediate use. Your Firecracker credit has no expiration date and can be used on any storewide purchase.
WHEN MAILING: Please retain an "Acceptance Receipt" from the carrier for your own records when dropping off your return package for shipment.
REFUNDS: You will receive your refund within 3-4 business days after your package arrives at our return facility. Credit will automatically be applied to your original form of payment; please be aware that your provider may take a few extra days to post the refund to your account.
GIFT RECIPIENTS: Simply follow the same easy instructions above. After your return is received, store credit in the form of a Firecracker E-Gift Card will be emailed to you for immediate use.
WORLDWIDE CLIENTS: Please visit International Shipping for additional return information.
PLEASE NOTE: the following items are ineligible for Return, Refund, Exchange or Store Credit:
- Gift Cards
- Items marked "Final Sale"
- Custom/Personalized orders
- Original shipping charges (if applicable)