We firmly stand behind the quality of all our goods. Something wrong? We'll make it right.
Most purchases fall under our general guidelines and are eligible for return/exchange within 15 days of delivery. Given the wide variety of artisans and small independents we work with, however, our policies sometimes vary from product to product. While we cannot accommodate every return -- for example, "Final Sale" and "Personal Care" items -- we value your business and will always be reasonable.
To get specific return info about a particular item, simply click on the "Shipping + Returns" tab found on each product page. That way, you'll always know what's what prior to checkout.
The following items are ineligible for return/exchange/refund:
- Apothecary/Fragrance/Personal Care Items
- Stationary/Paper Goods
- Items specified "Final Sale"
- Items specified "Made to Order" and/or "Personalized"
- Shipping Charges (if applicable)
- Paypal Fees (if applicable)