Frequently Asked Questions

Security ( Index)

  • Does the Firecracker website have safeguards in place to protect my personal/credit card data?

    Absolutely. Your online security and peace of mind is of paramount importance to us.

    To help ensure that your Firecracker shopping experience is safe and secure, all browsing and order functions ~ including multiple layers of firewalls & encryption technology ~ are automatically monitored throughout your visit and checkout process.

    Furthermore, our Shopify web host is certified Level 1 PCI DSS compliant and uses 256-bit Secure Socket Layer (SSL) technology to encrypt and protect the data you send us over the internet.

    SSL establishes an encrypted link between our web server and your web browser, and is the same maximum level of protection used by most major financial institutions. When you see the letters "https" in the URL address before www.shopfirecracker.com, secure SSL technology is at work.

     

Placing Orders ( Index)

  • What payment methods do you accept?

    • Amazon Pay
    • American Express
    • Apple Pay
    • Diner's Club
    • Discover
    • Google Pay
    • JCB
    • Maestro
    • Mastercard
    • Paypal
    • Shopify Pay
    • Visa
  • Will I be charged sales tax?

    Since we are based in the beautiful Golden State, tax only applies on shipments within California.

  • May I use more than one method of payment?

    At this time, you may only use one method of payment on a single order.

  • Can I include a personalized gift message with my purchase?

    Yes. Prior to checkout, review the "Gift Order?" section in your Shopping Bag. Enter a personalized message, and we will print it out onto your lucky recipient's non-itemized -- as in, no prices showing -- gift receipt. Your name and address will also clearly be listed as the sender.

  • How do I know that Firecracker received my order?

    At the end of the checkout process, an online confirmation message will indicate that your transaction was successful. Shortly thereafter, you will also receive email confirmation of your order.

  • After my order is confirmed, when will it ship?

    Excluding "Special Orders", in-stock items are typically processed + shipped within 1 to 2 business days. (Business days are Monday to Friday, not including holidays.) Just click on the "Shipping/Returns" tab found on every product page to view specific information about that item's expected lead time:

  • Can I cancel my order?

    Contact our Help Desk right away. Once an order ships, it cannot be canceled.

Shipping & Delivery ( Index)

  • When will I receive my order?

    Your delivery estimate is based on purchase date, shipping destination, and your choice of shipping method at checkout:

    SHIPPING METHOD

    EXPECTED DELIVERY (U.S.)

    Standard

    Orders depart our facility within one to two (1-2) business days and arrive within 5 to 7 business days.

    Expedited

    Orders depart our facility within one (1) business day and arrive within 3 to 4 business days.

    Express

    Orders depart our facility within one (1) business day and arrive within 2 business days.

    ORDER PLACED → ORDER DELIVERED

    Mon → Thursday
    Tues → Friday
    Wed → Monday
    Thurs + Fri (before 1 PM PT) → Tuesday
    Fri (after 1 PM PT)/Sat/Sun → Wednesday

    When your order is on its way, we'll send you a shipping confirmation e-mail that includes exact carrier information + tracking # to chart the progress of your delivery. Please be aware that multiple item orders may arrive separately; you will not incur additional shipping charges under these circumstances. 

    For P.O. Boxes, U.S. Territories + APO/FPO/DPO addresses, only Standard or Expedited shipping options are applicable. We are unable to provide Express shipping to these locations.

    Please note: Expedited and Express delivery to rural/remote locations may require additional delivery time.

  • Do you offer free shipping?

    Yes! For a variety of items, including all jewelry orders within the United States. More items are added to that list everyday, but no matter what... we always strive to offer you the most economical shipping rates possible.

    Hey, we're shoppers too. We get it.

  • Can Firecracker ship to multiple addresses within the same order?

    At this time, we cannot. To ship to multiple addresses, please place separate orders.

  • Can I track the status of my delivery?

    Yes. After your order leaves our shipping facility and is in transit, we will send you an email update with carrier information & tracking number. Just click on the carrier link to check the estimated arrival date.

    In addition, you may also track your delivery here.

  • Does Firecracker ship to other countries outside the U.S.?

    Yes. Oui. Ja. כֵּן. はい. Si. Please see International Shipping for details.

Returns & Exchanges ( Index)

  • What is your return policy?

    We firmly stand behind the quality of all our goods. Something wrong? We'll make it right.

    Most purchases fall under our general guidelines and are eligible for return/exchange within 15 days of delivery. Given the wide variety of artisans and small independents we work with, however, our policies sometimes vary from product to product. While we cannot accommodate every return -- for example, "Final Sale" and "Personal Care" items -- we value your business and will always be reasonable.

    To get specific return info about a particular item, simply click on the "Shipping/Returns" tab found on each product page. That way, you'll always know what's what prior to checkout.

    The following items are ineligible for return/exchange/refund:

    • Apothecary/Fragrance/Personal Care Items
    • Stationary/Paper Goods
    • Items specified "Final Sale"
    • Items "Made to Order", "Special Order", and/or "Personalized"
    • Shipping Charges (if applicable)
    • Paypal Fees (if applicable)
  • How do I initiate a return/exchange?

    Contact our friendly Help Desk for hassle-free instructions. For more detailed information, please view Returns + Exchanges.

  • When will I receive my refund?

    Within 3-4 business days after your return arrives at the Firecracker warehouse and is inspected in accordance with our policies, you will receive an email update regarding your refund status. Credit is applied to your original form of payment; per your billing cycle, it may take up to 30 days to appear on your statement.

    Please note: Firecracker is not responsible for any loss/damage that occurs during return shipment. We recommend obtaining a "Shipping Receipt" for your own records and/or purchasing postal insurance.

Account Information ( Index)

  • How do I create a personal Firecracker account?

    Visit our quick and easy Sign Up page. Not only will your securely stored info make checkout a breeze, you can also pre-fill contact forms, save frequently used billing + shipping addresses, review past orders... and more.

    Already registered? Log In.

  • What do you do with my information after I sign up?

    Safeguard it for your personal use only. We cannot access your encrypted info, nor do we sell, rent, or disclose any customer details about you to anyone. And we don't do spam. Ever.

  • Help! I created an account, but forgot my password!

    Happens to the best of us:

    Open the Menu icon and click on "Log In".
    Menu located at the upper left of every browser page
    Click on Forget your password?
    The "Reset Password" window will open
    Enter your email address.
    We will promptly send you instructions on how to set things right

Philosophy & Values ( Index)

  • What drives the Firecracker aesthetic?

    Inspiration, form, and function.

    From independent emerging designers to larger more established brands, our fundamental passion is to discover and share with you thoughtfully conceived, beautifully made items infused with the spirit of classic craft… yet bursting with contemporary creative energy from the here and now.

    Or, as the banner in our offices says: "Vintage soul. Modern brain."

  • What common thread unites each unique Firecracker artist & designer?

    The fusion of impeccable design and quality materials.

    Firecracker artisans are a diverse group of people from all over, yet share an innate ability to elevate everyday objects into stylish, meaningful keepsakes.

    Channeling a healthy regard for a time when attention to detail and the human touch were considered the rule ~ not the exception ~ they are passionate about craft, care about community, and manufacture their exceptional goods with smarts and integrity.

  • How does Firecracker balance social responsibility and business?

    We are committed to excellence in every aspect of our work -- including sourcing products in a legal, ethical and responsible manner. Social and environmental consciousness are part of every decision we make, and we aim to partner with those who share that approach in order to promote:

    Healthy Working Conditions
    Employees must be paid a fair wage, and be treated with dignity and respect in positive, safe and humane working environments
    Sustainable Business Practices
    Minimizing the waste that we generate and dispose of is important to us. Firecracker is committed to collaborating with suppliers who share our dedication to making as little impact as possible on the environment, and practice eco-friendly precautions throughout their manufacturing process
    Mainly hand-made goods v. Mainly machine-made goods
    We prefer the former. Which is why a vast majority of the items we bring you are picked, mixed, cut, carved, glazed, sewn, stuffed, soldered, sanded, etc., by actual humans & their hands

Community ( Index)

  • I have a wonderful (story, artist, designer, restaurant, travel, etc.) suggestion. May I share it with you?

    Please do. We Local Flavor.

  • Do you accept submissions to the Firecracker Journal?

    Counter-question: Can you write? Get in Touch.

  • I'd love to feature my goods on Firecracker. What say you?

    Counter-question redux: Is it brilliant? Contact Us.

This is the End ( Index)

  • I read this entire FAQ, and my question wasn’t addressed. Now what?

    No worries, beautiful friend. Our friendly Help Desk will be glad to assist you.